Last updated: [Insert Date]

Welcome to Pedal Yon Sales (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website pedalyon.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. About Our Business

Pedal Yon Sales is a UK-based retailer specialising in high-performance cycling apparel and equipment for dedicated riders. Our products include:

  • Arms and legs warmers
  • Face masks
  • Jackets
  • Neck gaiters & tapes
  • Official equipment
  • Race suits
  • Shirts
  • Trisuits

We ship worldwide (excluding certain Asian countries and remote locations) to performance-driven cyclists who demand precision gear.

2. User Responsibilities

By using our website and services, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not attempt to interfere with website security or functionality
  • Be responsible for maintaining the confidentiality of your account credentials
  • Be at least 18 years old or have parental consent to make purchases
  • Comply with all applicable laws and regulations

3. Product Information

We take great care to accurately represent our products through:

  • Detailed product descriptions
  • Precise sizing information
  • High-quality images
  • Clear material specifications

Note: While we strive for accuracy, slight variations in colour or texture may occur due to monitor settings or manufacturing processes. Product specifications may be updated without notice to improve performance.

4. Orders and Payment

4.1 Placing an Order

By placing an order, you make an offer to purchase subject to these terms. We reserve the right to refuse orders at our discretion.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to material costs or exchange rate fluctuations.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once shipped.

5.2 Shipping Options

  • Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch with full tracking
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch with basic tracking

We currently cannot ship to certain Asian countries and remote locations. Contact us if unsure about delivery to your region.

5.3 Delivery Issues

While we partner with reliable carriers, delays may occasionally occur. Please contact the carrier first with your tracking number. If unresolved, contact us at [email protected].

6. Returns and Exchanges

6.1 Our Returns Promise

We accept returns and exchanges within 15 days of delivery. To qualify:

  • Items must be unworn and unused with original tags attached
  • All original packaging and accessories must be included
  • Items must be free from odors, stains, or damage

Hygiene Notice: For health reasons, face masks and neck gaiters cannot be returned unless faulty.

6.2 Return Process

  1. Contact us within 15 days at [email protected] using our return request template
  2. We’ll respond within 48 hours with a Return Authorization Number (RAN)
  3. Pack securely with RAN clearly visible
  4. Ship to: Pedal Yon Returns, 51 Crasswell St, Portsmouth, GB PO6H 2BG

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

6.3 Refunds

Once we receive and inspect your return:

  • Refunds are processed within 5 business days
  • Original payment method will be credited
  • Original shipping costs are non-refundable
  • Allow 7-10 business days for the refund to appear

6.4 Exchanges

For exchanges:

  • Follow the standard return process
  • Clearly state the replacement item and size
  • We’ll ship the new item once we receive your return
  • Price differences will be refunded or charged

6.5 Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item:

  • Contact us immediately with photos
  • We’ll arrange a free return label if needed
  • Receive a replacement or full refund including original shipping

7. Intellectual Property

All content on pedalyon.com, including:

  • Text
  • Graphics
  • Logos
  • Product designs
  • Photography

is owned by Pedal Yon Sales or our licensors and protected by international copyright laws. Unauthorised use is strictly prohibited.

8. Liability Limitations

8.1 Product Use

Our cycling apparel is designed for performance use but:

  • We’re not liable for injuries resulting from product use
  • Riders must ensure proper fit and condition of gear before use

8.2 Website Use

We strive to maintain uninterrupted service but:

  • We’re not liable for temporary website unavailability
  • We don’t guarantee the website will be error-free

8.3 Force Majeure

We’re not liable for delays or failures in performance resulting from events beyond our reasonable control, including:

  • Natural disasters
  • Pandemics
  • Transportation disruptions
  • Government actions

9. Privacy and Data Protection

We handle your personal data in accordance with our Privacy Policy and GDPR requirements. We never store full payment details.

10. Governing Law

These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of English courts.

11. Changes to These Terms

We may update these terms periodically. The current version will always be available on our website with the effective date.

12. Contact Us

For questions about these Terms and Conditions:

Email: [email protected]
Postal: Pedal Yon Sales, 51 Crasswell St, Portsmouth, GB PO6H 2BG

Our gear-obsessed customer service team typically responds within 24-48 hours.