At Pedal Yon Sales, we’re committed to delivering precision cycling gear to performance-driven riders worldwide. Our shipping and returns policies are designed to match the efficiency you expect from premium cycling equipment.

Shipping Information

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes full tracking
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Basic tracking included

Note: We currently ship worldwide except to certain Asian countries and remote locations. If you’re unsure about delivery to your region, please contact us before ordering.

Returns & Exchanges

We stand behind every product we craft. If your gear doesn’t meet your expectations, we’ll make the return process as smooth as your ride on race day.

Our Returns Promise

We accept returns and exchanges within 15 days of receiving your order. To qualify for return or exchange:

  • Items must be unworn and unused with original tags attached
  • All original packaging and accessories must be included
  • Items must be free from odors, stains, or damage

Important Hygiene Notice:

For health and safety reasons, face masks and neck gaiters from our collection cannot be returned or exchanged unless faulty.

How to Return an Item

  1. Contact us within 15 days of delivery at [email protected] using our return request template
  2. We’ll respond within 48 hours with a Return Authorization Number (RAN) and instructions
  3. Pack securely with the RAN clearly visible on the package
  4. Ship using a trackable method to:
    Pedal Yon Returns
    51 Crasswell St
    Portsmouth, GB PO6H 2BG

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We strongly recommend using a tracked service as we cannot be responsible for lost returns.

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 5 business days
  • Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable
  • Allow 7-10 business days for the refund to appear in your account

Exchange Process

For exchanges:

  • Follow the standard return process
  • Clearly state the replacement item and size in your email
  • We’ll ship the new item once we receive your return
  • Price differences will be refunded or charged accordingly

Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item:

  • Contact us immediately with photos of the issue
  • We’ll arrange a free return label if needed
  • Receive a replacement or full refund including original shipping costs

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Pedal Yon Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item details:
– Product Name:
– Size:
– Reason for return/exchange:

For exchanges, I would like:
– Replacement Product:
– Size:

I confirm the item is unworn, unused, and in original condition with all tags attached.

Please provide return instructions and your Return Authorization Number.

Best regards,
[Your Full Name]
[Your Contact Number]

Need Help?

Our gear-obsessed customer service team is ready to assist at [email protected]. We typically respond within 24-48 hours.

Security Reminder:

For your protection, never include payment details in return communications. All refunds will be processed through your original payment method.

Pedal Yon Sales – Precision gear for riders who demand performance.