About Our Products
What types of cycling gear do you specialize in?
We focus on performance cycling equipment including race suits, trisuits, technical jackets, arm/leg warmers, and official competition gear. Our products are designed for competitive cyclists who demand race-ready quality.
How do you ensure delicate items like race suits arrive in perfect condition?
We use specialist packing methods – race suits and trisuits are carefully folded to prevent creasing in chamois areas, and all technical fabrics are protected from moisture during transit. Our warehouse team are cyclists themselves who understand how to handle performance gear.
Do you sell equipment for specific cycling disciplines?
Yes! Our range includes specialized gear for road racing, triathlons, and time trials. The Race suits and Trisuits in particular are designed for competitive use.
Ordering & Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do you ship internationally?
Yes, we ship worldwide from our Portsmouth headquarters, though delivery to some remote areas may take longer. Note we currently cannot ship to certain Asian destinations.
Shipping & Delivery
How quickly will my order ship?
Our warehouse team processes all orders within 1-2 business days. You’ll receive tracking information as soon as your gear is dispatched.
What are my shipping options?
Standard Shipping (£12.95): The sprint option via DHL/FedEx (10-15 business days after dispatch) with full tracking.
Free Shipping: The endurance option via EMS (15-25 business days) for orders over £50 with basic tracking.
Why do European customers typically receive packages faster?
Being based in the UK, we’ve optimized our logistics for European destinations. Standard shipping via DHL/FedEx often delivers within 7-10 days to most EU addresses.
Returns & Exchanges
What’s your return policy?
If any gear doesn’t meet your race-ready standards, you have 15 days from delivery to initiate a return. We’ll process exchanges or refunds with championship-level efficiency!
How should I return an item?
Please email our gear-obsessed customer service team at [email protected] within 15 days of receiving your order. We’ll provide return instructions and ensure you’re back on track with suitable gear.
Are there any items that can’t be returned?
For hygiene reasons, face masks and neck gaiters can only be returned if unopened in their original packaging. All other cycling apparel can be returned within our standard policy.
Customer Service
How can I contact your customer service team?
Our gear-obsessed support team is ready to help at [email protected]. We typically respond within 24 hours during business days.
Where is Pedal Yon Sales located?
Our headquarters are at 51 Crasswell St, Portsmouth, GB PO6H 2BG. While we don’t have a physical retail store, you’re welcome to contact us about local collection options for Portsmouth-area customers.
Still have questions? Drop us a line at [email protected] – we’re always happy to talk cycling gear!